Refund & Cancellation Policy
This policy explains how to cancel a Shimga paid plan and when you can get your money back. It is part of our Terms of Service.
Contents
1. Summary
| Plan | Price | When you can get a refund |
|---|---|---|
| Pro Monthly | $5 / month | Your first payment, if you ask within 7 days of being charged. After that you can cancel any time and keep Pro until the end of the period you paid for. Partial months are not refunded. |
| Export Pass | $3 one-time (5 Pro exports within 3 days) | If you have not used any Pro export from the pass and its 3-day window has not ended. |
| Lifetime | $131 one-time | Within 14 days of purchase. |
Prices are in US dollars. Taxes such as VAT or GST may be added at checkout depending on where you live.
2. Who processes your payment
Payments for Shimga are handled by Dodo Payments, which acts as the merchant of record. That means Dodo Payments sells the plan to you on our behalf, charges your card or other payment method, collects any sales tax, and issues receipts and invoices. Your bank statement may show Dodo Payments rather than Shimga.
3. Pro Monthly
- Renewal. Pro Monthly renews automatically every month until you cancel.
- Trials. If your plan includes a trial, you are not charged until the trial ends. Cancel before the trial ends and you will not be charged at all.
- First payment. You can ask for a full refund of your first payment within 7 days of being charged.
- Later payments. Renewals after the first payment are not refunded. When you cancel, you keep Pro until the end of the period you have already paid for, and you are not charged again. We do not refund partial months.
4. Export Pass
An Export Pass gives you 5 Pro exports to use within 3 days of purchase. Unused exports expire when the 3 days end. You can get a full refund if you ask before the 3-day window ends and you have not used any Pro export from the pass. Once you have used one, the pass cannot be refunded.
5. Lifetime
Lifetime is a one-time payment that gives you Pro for as long as Shimga offers the service. You can get a full refund if you ask within 14 days of purchase.
6. How to cancel
You can cancel Pro Monthly at any time, in either of these ways:
- In the studio, open your account menu and choose Plan & billing, then Manage subscription. This opens the Dodo Payments customer portal, where you can cancel, update your card, and download invoices.
- Email hello@shimga.app from the email address on your Shimga account and ask us to cancel.
Cancelling stops future payments. It does not by itself refund a payment already made; see the rules above. Export Pass and Lifetime are one-time payments, so there is nothing to cancel.
7. How to request a refund
Email hello@shimga.app with:
- the email address on your Shimga account,
- the order or payment ID shown on your receipt or invoice, and
- which plan you are asking about.
We check the request against the rules in this policy and reply by email. Approved refunds are sent through Dodo Payments to the original payment method. Most refunds appear within 5–10 business days, but the exact time depends on your bank or card provider.
8. What happens after a refund
A refund removes what the purchase unlocked. For Pro Monthly and Lifetime, your account goes back to the standard plan and any active subscription is cancelled. For an Export Pass, the remaining exports are removed. Your saved templates and projects are not deleted. Videos you already exported stay on your device.
9. EU & UK customers
If you live in the EU or UK, consumer law normally gives you 14 days to withdraw from an online purchase. For digital content and services that start right away, this right ends once you agree at checkout to immediate access and confirm you understand you lose the right to withdraw. Dodo Payments asks for that consent during checkout. Even then, the refund rules in this policy still apply to you. Nothing in this policy limits rights you have under the law where you live.
10. Chargebacks & disputes
Please contact us before opening a dispute with your bank; most problems can be sorted out quickly by email. Because Dodo Payments is the merchant of record, chargebacks and payment disputes are handled by Dodo Payments. While a dispute is open, we may pause the paid features that the payment unlocked.
11. Changes to this policy
We may update this policy. The date at the top shows the latest change. A change applies to purchases made after it is published, not to purchases you have already made.
12. Contact
Questions about billing, cancellations, or refunds? Email hello@shimga.app.